We pride ourselves for our global reputation on high-quality products, superb DHE service and unrivalled expertise. For us, it’s not just about selling a machine and then walking away. It’s about finding the right product for you, getting to know your business and helping you to continue to get the best from your machines throughout their lifespan.
- Covers all aspects of the servicing and maintenance of your JCB Equipment.
- Genuine JCB spare-parts.
- Service Engineers Trained and Examined by JCB.
- Network of Branches and Outlets Covering Excavations sites inside SUDAN.
- To provide the most experienced, reliable and guaranteed Maintenance services and Parts, for a well maintained machine and to elongate your machine Life.
- Get the maximum Performance and production from your JCB Machines.
- Avoiding as much as possible the Breakdowns of machine, minimizing downtime and business losses.
- Avoiding in full measure the Breakdowns of the machine, minimizing downtime and business losses.
- Standard warranty one year from the date of delivery-unlimited hours.
- A defective JCB part is replaced with a new JCB Genuine part,
the warranty with respect to the new JCB part shall not exceed the un-expired portion of the warranty period of the original JCB product.
- This warranty does not extend to failures, defects or damage subsequently attributable to improper adjustment by customer , neglect, misuse, operation beyond rated or recommended capacity, accident, abuse, accidental damage, collision, fire, frost, the use of oils not specified by JCB, or the use of parts or products other than those specified by JCB for required maintenance, service or repair.
The key to any relationship is trust and support. While supplying high precision equipment is one side of the equation, the other side is the capability and dedication to support that equipment throughout its lifecycle. DHE excels at both, supplying the best products and supporting them with excellent, dedicated maintenance and service.
- Spare parts support is vital to all DHE’s customers. Over 2,000 line items of genuine spare parts are stocked, for all the brands represented by the company available in our show room and workshops.
- DHE assures spare parts availability by supplying all JCB genuine parts in addition to a nationwide daily delivery service to regular customers’ premises – prompt availability of parts exactly where they are needed.
DHE have centralized workshops facilities which include: Highly skilled engineers, Latest workshop equipment, Full range of manufacturer special tools, Latest diagnostic equipment.
- Highly skilled and trained engineers and technicians.
- Latest workshop equipment.
- Full range of manufacturer special tools.
- Latest diagnostic equipment.
- Component overhaul and reconditioning facilities.
- Breakdown and site-support vehicles.